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    Library Cards & Loan Policies

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    Get a Library Card

    Get A Library Card

    Library cards are free for British Columbia residents. Complete the following steps to get your card:

    1. Fill out the » Library Card Application Form
    2. Bring one piece of photo identification, and proof of your current address, to any branch of the Richmond Public Library to receive your card. » Library Branch Hours & Locations

    If you are from outside of British Columbia, please visit any RPL branch and ask for a visitor card.

    Top 10 Reasons to Get a RPL Card
    1. Borrow up to 30 items on one card
    2. Great book collections!
    3. Free skills development classes
    4. Fun & educational events for kids
    5. Free Internet & computers
    6. Popular blockbuster movies and music
    7. Tons of the newest comics and manga
    8. Fast and friendly homework help
    9. Best search engine: your librarian!
    10. Library opens 7 days a week

    Library Card & Loan Policies FAQs

    Forget Your PIN?

    What is a PIN?

    A PIN is a 4 digit personal identific number required for services such as logging into your online account, booking library equipements, borrowing library items from the self-checkout stations, booking DVDs through the DVD catalogue, accessing RPL's digital collections.

    Forgot your PIN?

    Your PIN is usually the last 4 digits of your phone number. If you have changed your PIN to another number and you don't remember, feel free to visit a RPL branch with valid identification to have a staff member create or reset your PIN for you.

    Your PIN cannot be changed or confirmed by phone, email or chat.

    Need Help? Contact Us.

    Replace Lost or Stolen Cards

    Let us know as soon as you can by phone or email and we will freeze the lost card.

    Visit any branch for a replacement card.
    It's FREE!

    Cards & Accounts Phone Line

    Ask Us via Email
    Open Email Portal

    Branch Address
    Hours & Locations


    Explore Our Collection

    RPL has a large collection of books, DVDs, digital resources, video games and magazines you can borrow for free.

    Go to our website's Books, DVDs, & More section to browse through our Library Collections.

    Borrow from the Interlibrary Loan System

    If none of the Richmond branches has the book you want, we can get it for you for free from other BC library systems through interlibrary loans. Request for the book in one of the three ways:

    1. submit an InterLibrary Loan (ILL) request in Outlook Online yourself
    2. Ask a staff member to submit an ILL request on your behalf
    » Email us for help now

    » Check out details about our
    Lending Policies.

    Placing Holds

    Use the online catalogue to place holds on books. Request up to 15 items at any given time.

    Items will be held for 7 days and there is a $2.00 charge for every item that is not picked up. Call or email us if you are not able to visit the library in time to pick up your holds.

    When Will I Get My Hold?

    It depends on when the item is returned and your position on the waiting list. When the item is ready for pick up, you will be notified by phone or email.

    Log on to your account to check your rank in the holds under My RPL > Holds

    Can I still borrow a book I find on shelf if I've already placed a hold on it?

    Definitely! Your hold will be automatically cancelled.

    Item Borrowing Duration

    Late Fees

    Members who fail to return library materials on or before the due dates are subjected to late fees.

    Adult Materials
    Books & Magazines $0.50 / day
    Rapid Reads (pink sticker) $1.00 / day
    Audiobooks (CD Format) $0.50 / day
    Book Club Sets $0.50 / day
    Children & Teen Materials
    Books & Magazines
    $0.10/ day
    Books & Magazines
    $0.25/ day
    Rapid Reads $0.50 / day
    Audiobooks (CD Format) $0.50 / day
    Kids Theme Boxes & Bags $1.00 / day
    Kids Science Kits $1.00 / day
    DVDs, VHS, CDs $1.00 / day
    DVD Dispenser Items $1.00 / day
    eBooks & eAudiobooks
    Digital Resources
    No Late Fees


    All DVDs except for Rapid View movies or 3 Day Loan DVDs are renewable once for a total loan of up to 2 weeks. All regular print books are now renewable twice for their full loan period for a total loan of up to 9 weeks for books without holds.

    All other materials can be renewed once for their full loan period. Some exceptions apply. If you have any questions, please speak to a library staff member.

    Renew Online or Renew at the Library

    To Renew Online
    Login to your online account with your library card number and PIN.

    To Renew at the Library
    Bring your item(s) to the library and use either the Account Desk or self-checkout machines to renew.

      You will NOT be able to renew if...
    • there is a hold on the item
    • the item is a Rapid Read book, Rapid View movie or a 3 day loan DVD
    • the item is a Theme Box or Toy Box
    • You have reached the maximum amount of renewals
    • if you have more than $5 in late fees

    Returning Library Items

    Return to any Richmond branch (locations).

    Dispenser DVDs and video games MUST be returned directly to the dispensers they were taken out from. ($2 fee if returned elsewhere)

    If the library is closed, you can drop your items off at the external book drops:

    Books can also be returned to other lower mainland public libraries. It takes up to 2 weeks for the return status to update in our on-line system.

    Ralphy Card for Kids

    Kids can get their very own ROUND Ralphy card from the Richmond Public Library card for FREE!

    Ask a library staff for more information on getting a Ralphy card for kids.

    The Ralphy Card Initiative is the recipient of:
    2008 John Cotton Dana Library Public Relations Award
    2008 British Columbia Library Association Merit Award
    2nd place winner of the IFLA International Marketing Award