Updated May 26, 2020
From The Chief Librarian
The library is following the guidelines set out by the province, health authorities and regulatory agencies and working closely with the City to safely and gradually restore services. While we are enjoying connecting with so many community members through online programs, we absolutely miss seeing you and we know you miss coming to the library. As we begin to restore services, I share the Library Board’s perspective that a slow and steady approach is the right way to proceed for our community and the library. We are committed to bringing back the library services you need and we thank you for your patience as we work through this step-by-step.
Last week, the library launched a Curbside Holds Pickup service. If you have items on hold, you will be receiving a phone call from library staff to set up a time for contactless holds pickup and directions on how to use the service safely. Curbside holds pickup service at Steveston, Cambie and Ironwood is launching next week. If you want even more to read, staff are excited to share that Quick Pick bags will be available to add to your holds pickup when you arrive.
We want to reassure you that there is no requirement to return books if you would like to hold onto them a little longer. All due dates have been extended to July 31 and no fines are being charged. However, if you do have a stack of library books taking up space, we have good news – book returns at all branches have reopened. Brighouse book returns are open Monday to Friday from 9:00am until full each day. Branch book returns are open every Monday at 10:00am and will close when full or by Thursday at 4:30pm. All returned materials will be set aside until it is safe for them to be borrowed again.
Library staff and I are pleased to be welcoming you back and look forward to saying “hi” at our curbside holds pickup service soon!
The health and safety of our community and staff is of the utmost priority to Richmond Public Library and the Library Board. After consultation with the City of Richmond, all Richmond Public Library branches will be closing to the public as of Tuesday March 17, 2020 until further notice.
We are taking this action to minimize the risk of transmission of COVID-19 and to help keep Richmond residents and the broader community healthy. Our hope is that by taking the advice of our local health authority to implement these proactive steps immediately, we will be able to slow the spread of the virus and return to offering the library services you count on as soon as possible.
During this temporary closure, Richmond residents can continue to access Richmond Public Library’s online resources, which include: eBooks, audiobooks, online learning, digital newspapers and magazines, music, language learning courses and more. To support our community of readers, the library is also adding additional titles to its eBook collections this week.
All late fines are currently suspended, due dates and renewals are extended to July 31 and there are no charges for holds not picked up. We’ll keep your hold for you until service resumes.
We encourage community members to stay informed by consulting reliable sources such as the BC Centre for Disease Control. For local updates, please visit the City’s website and social media channels, and for library updates, check our website frequently as well as our Facebook and Twitter pages.
We appreciate the community’s understanding during these uncertain times as we work together to help ensure the health and safety of Richmond residents, and to slow the spread of COVID-19.
Updated May 26, 2020
The latest health information, government announcements and local resources:
- BC COVID-19 Survey: Your Story, Our Future – Share your recent COVID-19 experience through this short (10-15 minute) government survey, open until May 31.
- Vancouver Coastal Health – daily local COVID-19 updates.
- Canada.ca/coronavirus – Government of Canada updates, awareness resources and information on prevention, risk, symptoms, treatment, being prepared, and more.
- Government COVID-19 Email Updates – sign-up to get trusted information about COVID-19 from the federal government.
- COVID-19 BC Support App and Self-Assessment Tool
- HealthLinkBC. – includes information in several languages. Or phone 8-1-1.
- Vancouver Coastal Health
- Message from the BC Human Rights Commissioner on Covid-19: Guidance to employers, landlords, service providers & individuals about how to ensure that human rights are protected and balanced against urgent public health priorities. Statement is translated into Chinese, Filipino, Persian, Punjabi, and French.
- B.C. COVID-19 Information Line: 1-888-COVID19 (1-888-268-4319) or text 604-630-0300.
- Canada Coronavirus Information Line: 1-833-784-4397
- Richmond Primary Care Network Phone Triage: 604-278-9711 ext. 4153 – Monday to Friday, 9:00am - 6:00pm, subject to staff availability. Open to all Richmond residents. English, Cantonese and Mandarin. Hindi and Punjabi subject to staff availability.
- Facebook: Vancouver Coastal Health | Provincial Health Services Authority | Healthy Canadians
- Instagram: @vchhealthcare | @PHSA.bc
- Twitter: @CDCofBC | @PHSAofBC | @CPHO_Canada | @GovCanHealth
- ArriveCAN app - allows travellers returning to Canada to input their 14-day isolation or quarantine information quickly, easily and securely upon arrival.
- Canada’s COVID-19 Economic Response Plan
- Coronavirus disease (COVID-19) Benefits and Services
- Canada Emergency Response Benefit (CERB) – apply through CRA or Service Canada. Or apply by phone at 1-800-959-2019 or 1-800-959-2041.
- COVID-19 Provincial Support and Information
- B.C. Emergency Benefit for Workers (BCEBW) – for B.C. residents who lost income due to COVID-19 and receiving CERB. Eligible BC residents can apply now for this one-time payment of $1000.
- BC Temporary Rental Supplement Program – up to $500 a month to help renters and landlords during the COVID-19 pandemic.
- BC Hydro COVID-19 Relief Fund – up to three months relief for residential and small business customers.
- COVID-19 Support for Income & Disability Assistance – new emergency measures announced April 2.
- Information for renters and landlords during COVID-19 – April 1 Factsheet. Multiple language translations available.
- B.C. takes steps to support people, businesses during COVID-19 pandemic – March 23 Factsheet. Updated April 16.
- CBC Interactive Guide to Benefits Available to Canadians Affected by COVID-19
- Low-Income Tax Help from Richmond Multicultural Community Services - to book an appointment, email firstname.lastname@example.org or call 604-279-7160 and press 1 to leave a message.
- bc211 or phone 2-1-1 – TTY, Text and Chat available
- Safe Seniors, Strong Communities – a program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help. Phone 2-1-1 or register online if you need help or if you would like to volunteer to help.
- City of Richmond – updates about affected City programs, services & facilities.
- Pathways Virtual Clubhouse – hosted on Facebook for people living with mental illness in Richmond.
- Richmond Cares, Richmond Gives is continuing to serve seniors through its grocery shopping service and friendly-visiting, peer counseling and information and referral services over the phone. Call 604-279-7020 for more information.
- Richmond Food Bank (5800 Cedarbridge Way) – hampers for individuals and families. Call 604-271-5609 for more information.
- Richmond Free Community Meals
- St. Alban’s Church (7260 St Albans Road) – Take-out meals on Tuesdays at 5:00pm & Fridays at 11:30am.
- Church on Five (10200 No. 5 Road) – Take-out meals on Wednesdays at 6:00 pm.
- Brighouse Park Pavilion – Bag lunches from Turning Point are available Monday to Thursday from 12:00pm - 1:00pm.
- Meals To Go are available for purchase Monday to Friday 10:00am - 2:00pm at the Seniors Centre at Minoru Centre for Active Living (7191 Granville Avenue). Call 604-238-8450 for more information.
- Crisis Centre BC – 1-800-784-2433 (24/7). Chat and Youth Chat available.
- Kids Help Phone – 1-800-668-6868 or text CONNECT to 686868 (24/7).
- Here2Talk – Counselling and referral for post-secondary students (24/7). Connect online, through the Here2Talk app, or by phone at 1-877-857-3397 or 604-642-5212.
- Seniors Distress Line – 604-872-1234
- CHIMO Crisis Line – 604-279-7070
- BounceBack® – online coaching and support from the Canadian Mental Health Association.
- Foundry Virtual – expanded virtual mental health programs and services for youth ages 12-24.
- Wellness Together Canada – mental health and substance use support resources, tools, apps and connections to trained volunteers and qualified mental health professionals.
- VictimLinkBC – a toll-free, confidential resource for those experiencing domestic violence that is available by phone or email 24 hours a day.
- Anxiety Canada™ – for resources to help cope with COVID-19 related anxiety.
- Hope for Wellness – immediate 24/7 mental health counselling and crisis intervention for all Indigenous peoples across Canada.